Technology

Technology Help Desk | BCSD Acceptable Use Policies & Computer Use Agreement | Ed Law 2D  | Technology Plan | Student Help Desk | Meet the Technology Staff | Smart Schools Phase III Technology Plan

The Bethlehem Central Technology Department maintains and troubleshoots the district’s extensive computer network, information systems and equipment and assists teachers and staff with technology needs.

Technology Help Desk 

BC uses a ticketing process known as Incident IQ to help address all of your technology issues.

• SUBMIT a ticket using the Incident IQ-Tech Ticketing System. 
• Click here to learn more, read FAQs about the new Incident IQ-Tech Ticketing System.

There are three ways to access the Incident IQ-Tech Ticketing System:

• In your BCSD Bookmarks on your school device (upper left-hand corner)
• Download the app using the App Store (Apple) or Google Play (Android)
• Using the URL link

Once you have logged into Incident IQ, click the Google SSO link to continue with your bethlehemschools account.

BCSD Acceptable Use Policies & Computer Use Agreement

Please review the following closely before using the BCSD network or equipment:

• Computer and Internet Acceptable Use Policy
• Computer Use Agreement and Registration Form [PDF]

Ed Law 2D 

The Bethlehem Central School District is committed to protecting student data in accordance with state and federal laws and regulations.

For more information, contact Erin Sheevers, Data Protection Officer, at esheevers@bethlehemschools.org. 

• Parents Bill of Rights for Data Privacy and Security
• District Approved Software

Technology Plan

View the BCSD Instructional Technology Plan for 2026-29 [PDF]. 

Student Help Desk

The BCHS Student Help Desk is a novel student intern program launched by the district’s Technology Department that has nearly 20 students trained to assist staff and students with technology issues of all sorts. The innovative program taps students’ native technology know-how while providing them with real life work experience and professional mentoring.

Visit the Student Help Desk’s webpage.

Meet the Technology Staff

(Pictured left to right)

• Mitraj Parmar
  Network Connections and Cybersecurity

• Navaar Johnson
  Assistant Director of Educational Technology

• Andrew White
  Networks and Systems Technician

• Emily Ketchum
  Networks and Systems Technician

• Mike Nageotte
  Network and Systems Technician

• Casey Benzing
  Help Desk Technician – HS

• Sam Bree
  Help Desk Technician – Elementary

• Greg Ingraham
  Chief Information Officer

• Erin Sheevers
  Chief Technology Officer

• Joel DiTata
  K-12 Instructional Technology Specialist

• Tim Szczepanski
  Help Desk Technician – MS

• Maura O’Brien
  Technology Procurement and Supplies Specialist

• Brian Spina
  K-12 Instructional Technology Specialist

• Mike Nageotte
  Network and Systems Technician